Shipping policy
Shipping Policy
At Tender Chapters, every order is carefully prepared and personalised especially for you.
Processing Time
Our current processing time is 1–3 working days before dispatch.
As our products are personalised and made to order, please allow this time for us to prepare your item before it is shipped.
UK Standard Delivery
We offer FREE UK delivery on all standard orders.
Once dispatched, delivery times will depend on the courier service used. Please note that delivery estimates are not guaranteed and may occasionally be affected by delays outside of our control.
Express Delivery
Need your order sooner? We offer an Express Delivery option for £9.99.
Express orders are sent using a Royal Mail next-day service after dispatch.
Please note that our 1–3 working day processing time still applies unless otherwise stated.
Personalised Orders
Please check all names, dates, wording, photographs and personalisation details carefully before placing your order.
We are unable to accept returns or exchanges for a change of mind on personalised items.
If your order arrives damaged or there is an issue with your order, please contact us with your order number and photographs so we can put things right.
This does not affect your statutory rights.
Incorrect Delivery Information
Please ensure your delivery address is correct before completing your order.
If you notice an error after ordering, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
Delayed or Missing Parcels
If your parcel appears to be delayed, please contact us and we will help you check the tracking information and investigate where appropriate.
Courier delays can occasionally occur, particularly during busy periods, adverse weather or seasonal demand.
Contact
If you have any questions about your delivery, please contact us at:
At Tender Chapters, every order is carefully prepared and personalised especially for you.
Processing Time
Our current processing time is 1–3 working days before dispatch.
As our products are personalised and made to order, please allow this time for us to prepare your item before it is shipped.
UK Standard Delivery
We offer FREE UK delivery on all standard orders.
Once dispatched, delivery times will depend on the courier service used. Please note that delivery estimates are not guaranteed and may occasionally be affected by delays outside of our control.
Express Delivery
Need your order sooner? We offer an Express Delivery option for £9.99.
Express orders are sent using a Royal Mail next-day service after dispatch.
Please note that our 1–3 working day processing time still applies unless otherwise stated.
Personalised Orders
Please check all names, dates, wording, photographs and personalisation details carefully before placing your order.
We are unable to accept returns or exchanges for a change of mind on personalised items.
If your order arrives damaged or there is an issue with your order, please contact us with your order number and photographs so we can put things right.
This does not affect your statutory rights.
Incorrect Delivery Information
Please ensure your delivery address is correct before completing your order.
If you notice an error after ordering, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
Delayed or Missing Parcels
If your parcel appears to be delayed, please contact us and we will help you check the tracking information and investigate where appropriate.
Courier delays can occasionally occur, particularly during busy periods, adverse weather or seasonal demand.
Contact
If you have any questions about your delivery, please contact us at: